Tweet
so rather than continuing the old thread , I started a new one. My dell failed a second time.
to summarize
1) I spent a lot on an extended and extensive coverage (got the extra to covered even glass) contract for 4 years.
2 )the machine had already had a repair once against for a similar failure.
3) this was the "top of the line" machine at the time.( over a grand)
4) the laptop fails less than one month after the extended 4 year contract expired...
so where as the extended contract just expired and the laptop failed once already,
and when I asked if they thought it normal for a laptop to fail twice in 4 years . I got no reply.
do you think they should have covered this?
well apparently Dell didn't .
The Guy just kept repeating , the contract was expired on x date and we fixed right the first time...
As a Result I am using my new HP laptop..It rocks, Can't believe how light it is .When it dies I will just throw it away.
apparently , no one has any pride in their product anymore , and this world just makes disposable things.
to summarize
1) I spent a lot on an extended and extensive coverage (got the extra to covered even glass) contract for 4 years.
2 )the machine had already had a repair once against for a similar failure.
3) this was the "top of the line" machine at the time.( over a grand)
4) the laptop fails less than one month after the extended 4 year contract expired...
so where as the extended contract just expired and the laptop failed once already,
and when I asked if they thought it normal for a laptop to fail twice in 4 years . I got no reply.
do you think they should have covered this?
well apparently Dell didn't .
The Guy just kept repeating , the contract was expired on x date and we fixed right the first time...
As a Result I am using my new HP laptop..It rocks, Can't believe how light it is .When it dies I will just throw it away.
apparently , no one has any pride in their product anymore , and this world just makes disposable things.
Comment